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Privacy Policy

• Introduction

  We respect your right to privacy and are committed to protecting your personal information. This document outlines how we collect, use, store, and share your data when you use our website and services. We comply with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and relevant international data protection standards.

• What Data We Collect

  • Personal Information: Name, date of birth, address, email, phone number, and other identification details required for ticket purchases and identity verification.
  • Payment Information: Data necessary to process transactions; full card details are not stored on our servers.
  • Technical Information: IP address, browser type, pages visited, and time spent on the site.
  • Interaction Information: Communications with support, responses to surveys, and purchase history.

• How We Use Your Data

  • To process and manage ticket purchases.
  • To verify your identity as required by Australian law.
  • To inform you about draw results and process winnings.
  • To provide user support and respond to inquiries.
  • To improve the quality of our website and services.
  • To send marketing communications (only with your consent).
  • To comply with legal and regulatory obligations.

• Data Sharing and Storage

  • Only authorised employees and contractors, bound by confidentiality, have access to your data.
  • We do not share your information with third parties except as required by law or necessary to fulfil our obligations (e.g., payment processing).
  • All information is stored on secure servers located in Australia or countries with comparable data protection standards.

• Data Security

  • We use modern technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.
  • Access to personal data is restricted to trained staff who have received privacy training.
  • When data is no longer needed for the purposes for which it was collected, we securely destroy or de-identify it.

• Your Rights

  • You have the right to request access to your personal data, correct it, or request its deletion.
  • You can withdraw consent for marketing communications at any time.
  • If necessary, you may file a complaint with us or with the Office of the Australian Information Commissioner (OAIC).

• Breach Notifications

  • In the event of a data breach or unauthorised access to your information, we will notify you and the regulator as soon as possible, as required by law.

• Policy Updates

  • We may update this policy from time to time. The current version is always available on our website. We will notify users of any significant changes.